Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and platforms that deliver results today while planning for what’s coming tomorrow.
Smart Age is a company where everyone has a chance to grow and a friendly environment where others help you reach your goals and achieve success.
Based on the description below, we are looking for a Digital Account Manager to join our superstar team!
- Strengthening the partnership between client and company;
- Own relationship with customers: Onboarding, user adoption, ensuring retention and satisfaction, and managing risk;
- Growth relationship (cross-sell & up-sell) based on client needs for growth;
- Assure customer success on an ongoing basis;
- Establish a trusted advisor relationship with each assigned customer and help expand the continued value of our product and services;
- Work with customers to establish critical goals and aid them in achieving them to provide ultimate value;
- Advocate customer needs and issues cross-departmentally;
- Work within a team to build a world-class Customer Success unit.
You must have:
- Fluent English is a MUST;
- Proven experience in account management, customer success management, or equivalent history of increasing customer satisfaction, adoption, and retention;
- Organized and detail-oriented, and have the ability to work independently;
- Service-minded and excellent strategic capability in balancing commercial outcomes and customer needs;
- A proactive problem-solver by nature and a positive mindset;
- Higher Education Degree;
- Experience with the digital landscape;
- Proven experience in managing multiple projects at the same time;
- Strong usage of time-management skills;
- Excellent communication skills;
- Demonstrate the ability to overcome obstacles and be proactive in finding creative solutions;
- Excellent relationship-building skills;
- Excellent analytical skills;
- Strong negotiation skills, with the ability to follow through on client contracts.
What are your opportunities?
- Join a successful international company with endless potential.
- Get a chance to grow - both personally and professionally.
- Become part of an inspiring and collaborative working environment!
We are happy about every application - your gender, age, origin, religion, or sexuality do not matter.
Check out all our open roles at: https://www.linkedin.com/company/smart-age-solutions/.
To apply, please send your resume to: [email protected] and submit a short 1-minute video introducing yourself and explaining why you think you would be a good fit for Smart Age Solutions. (If unable to send the video via email, please upload the video via https://wetransfer.com)
We’re excited to meet you!